Please read the following policy carefully. This policy explains how we use your information when providing you with services.
This privacy policy applies to personal information, i.e., information that identifies or may identify you, directly or indirectly, through reasonable means, which is collected and processed through our website located at passportcard.com (“the site”), specific privacy notices for various services and companies will be available according to use of our services.
If you provide us with personal information about other individuals while using our services, you must inform the other individuals, as applicable, about the provisions of this privacy policy and refrain from providing us with information about others who have not consented to this policy.
While using the site, we collect the following information through various forms: full name, phone number, email address, country of operation, subject of the inquiry, and free text related to the inquiry provided by you.
We use this information to direct your inquiry to the relevant company within our group and to provide you with a prompt response.
We process personal information only when we have a legal basis to do so. The legal basis may vary according to the applicable laws:
We may disclose personal information collected through our forms to the group companies mentioned in this policy to address your inquiry and/or provide services:
We may hold and disclose personal information overseas, these locations may include Australia, countries within the European Union and Israel. We implement reasonable measures to ensure that an overseas recipient of personal information does not breach applicable privacy laws.
Please note that on certain occasions you might be prompted to fill a form that will be identified as being sent to PassportCard Australia, this is necessary to contact you regarding the service contract you have shown interest in, should you wish instead to contact the PassportCard Australia directly please do so through the following site: https://www.passportcard.com.au/
Your information will be retained by us for the necessary period to ensure the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
Please note that you may have various rights related data collected in your use of the site such as: access, correction, erasure, restriction of processing and others dependent on your region, please refer to the jurisdictions specific policies for further information on your rights relating to the data and how you may exercise them:
The website uses so-called “cookies”. These are small files that are stored on the user’s computer when he or she visits the website. How we use Cookies is outlined below.
We collect information about your activity in our website and/or in other digital services related to us and/or in collaboration with us and/or that display links to PassportCard websites and/or advertisements for PassportCard, as well as during digital communications with us. For example, this includes IP address, device characteristics, device identifiers, device type, statistical identifiers, browsing information and interactions, inaccurate geographic information, user profiles, privacy preferences, authentication identifiers, information provided by the user, etc..
We will use this information to store and retrieve information about the device through which you access the site, present marketing content, prevent fraud and fix bugs, link different devices, adjust and combine information from various sources, maintain and report on privacy preferences, improve and develop services, identify based on device characteristics or automatically sent information, and match between different devices.
Upon your first visit to the Group’s website, you may be presented with a notice regarding the collection and use of cookies. This notice will be displayed based on the country from which you are accessing the websites and may include an option to accept or reject certain cookies. To manage your consent, if you received this notice, you may visit the
We use standard analytics tools of Google Analytics. The privacy practices of these tools are subject to Google’s own privacy policy at: http://www.google.com/analytics/learn/privacy.html
The 3 main types of cookies we use on our site are:
Strictly necessary cookies
These cookies are essential. Without them you might not be able to get the information or service you have asked for. They are needed for things like logging whether you see error messages – so we can make improvements and fix bugs – as well as allowing you to apply online for an insurance solution on our online form.
Strictly necessary cookies do not require your consent.
Analytics and measurement cookies
We use several technologies to understand how visitors use our website or app. These help us to identify areas for improvement, and to collect and report on commercial data (like sales volumes). We may, for example, analyse website usage and identify a page where people struggle to know what to do next; we’d then use session capture to observe some individual site visitors and find out what the issue is.
For analytical and measurement cookies as well as for targeting or advertising cookies we request your consent before placing them on your device. You can give your consent by continuing to use our website or by clicking on the appropriate button on the banner displayed to you when visiting our website.
Tools we use for analytics and measurement include:
Google Analytics (Google Inc.)
Our website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies about your visits to our site is transmitted to Google’s servers in the US and stored there. However, using the IP anonymization (“anonymizeIP”) activated for this website, Google will shorten your IP address (IP masking) within the member states of the European Union, or other countries within the European Economic Area (so-called IP masking). Only in exceptional cases will the full IP address be transferred to a Google server in the USA, and will be shortened there for further processing. On behalf of the website provider, Google will use this information to evaluate your use of the website, to compile reports on the website activities, and to provide other services related to website use to the provider. The IP addresses transferred in the context of Google Analytics from the App will not be put together with other Google data. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website. You can prevent the transfer of data created by the cookie and related to your use of the website (including your IP address) to Google and the processed of this data by Google, by downloading and installing the browser plugin available under the following link (https://tools.google.com/dlpage/gaoptout?hl=en).
You can prevent the identification by Google Analytics on this website, by clicking on the following link. An opt-out cookie will be placed which prevent the future collection of your data when visiting this website:
https://tools.google.com/dlpage/gaoptout?hl=en
You can find further information about terms of use and data protection at http://www.google.com/analytics/terms/gb.html or at
http://www.google.com/intl/gb/policies/privacy/partners/
We would like to point out that on this website Google Analytics uses the “anonymizeIP” function in order to ensure anonymous detection of IP addresses (so-called IP masking). This ensures that one cannot create a personal reference using IP addresses.
Google Tag Manager
Google Tag Manager is used on this website. Google Tag Manager is a solution from Google Inc. that allows companies to manage website tags through an interface. Google Tag Manager is a cookie-less domain which does not collect any personal information. Google Tag Manager triggers other tags that may collect data, which we herewith specifically point out. Google Tag Manager does not access this data. If deactivated by the user at domain or cookie level, it is also in place for all tracking tags implemented with Google Tag Manager.
You may prevent the storage of cookies by adjusting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website to their full extent.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Microsoft Clarity
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
What about links to other websites and their Cookies?
We often link to other sites to give you extra information or services. Where these are provided by a third party, you may leave our website by clicking through to theirs. In this case, the Cookies policy set out on the third party’s website will also apply. As this won’t be controlled by us, you should read their policy to find out what information is being collected and how it’s used.
We reserve the right to update or change this privacy policy from time to time, as needed and at our sole discretion, without obligation to provide prior or subsequent notice. If changes or updates are made, they will take effect immediately upon presenting the updated privacy policy in the application and/or on the websites. The date of the last change will be reflected under the “Last Updated” heading at the top of the document. If we make changes that, in our opinion, may materially affect your rights, we will take reasonable measures to notify you.
If you have any questions or inquiries regarding the use of your information or this privacy policy, please contact our Data Protection Officer via email at dpo@davidshield.com, you may do so either anonymously or using a pseudonym unless we are required by law, or a court/tribunal to identify you, or it is impracticable to support you without identifying you.
Please note that the identity of the data controller will change in relation to your jurisdiction:
Some regional laws contain additional terms for users of the Services, which are linked in this section. If you are a customer of a PassportCard entity referenced below, the terms set out below for your region apply to you in addition to the terms set out in our Policy above.
